Orders and Shipping

No, you do not need be registered on our site to make purchases.

However, registration is fast, free, safe and gives you many advantages:

• Receive updates on your order and check past purchases;
• Save your delivery preferences;
• Request returns and check your refunds online;
• Receive exclusive updates from the world of Intrend.

Amendments can be made before the warehouse has processed the order.

If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

Click here to check the size guide.

We ship to Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

The courier cannot deliver to Post Office boxes or to Postal services, parcel shops and Intrend shops (the Click & Collect service, delivery to the shop, is not active).

Please also note that we cannot ship to the following areas:

• Campione d'Italia, Lugano Lake, Livigno

• Azores

• Madeira

• French Overseas departments

• Channel Islands

• Gibraltar

• Canary Islands

• Balearic Islands

• Andorra

• Ceuta

• Melilla

• Åland Island

• San Marino

• Vatican City

Shipping is usually within 4-8 working days.

The products are shipped by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

The shipping cost is LEI 57 for orders worth less than LEI 442. Shipping is free for all orders worth more than LEI 442.

Remember that for returns shipping is charged to the customer.

See the "Returns and refunds" section for full details.

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.