Popular questions
You can always check your Fidelity Card balance here.
No, the Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
In the event of a total or partial cancellation of your order, the points corresponding to the Fidelity Card discount voucher applied to the cancelled items will be returned to you. It is not possible to apply the voucher or the corresponding points share exclusively to the remaining, non-cancelled items of the same order. The portion of the discount voucher used on the cancelled item will become available again after the order has been fully delivered.
No, to earn points when shopping in an Intrend store located in a different country, you must sign up for that specific country's Fidelity Card program.
For example, if you hold a Fidelity Card issued in one country and make a purchase in an Intrend store in a country other than the issuing one, you will not earn points on your original card. To earn points in that store, you will need to enroll in the local Fidelity Card program.
The complete regulations concerning the Fidelity Card can be consulted here.
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
No, you do not need to be registered on our site to make purchases. If you create a personal account, you can: Manage your personal information and make purchases quicker Track your orders in real time Request a return directly from your account Add items to your wishlist Get exclusive updates from Intrend
