FAQ Shipping

What are the shipping times?

Shipping is usually within 4-8 working days. The products are shipped by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays. Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person. You can find more information in the "Returns and Refunds" section.

What are the shipping costs?

Shipping is always free for orders over lei 442. For orders under lei 442, shipping is charged at a flat rate of lei 57.

Finally, remember that for returns shipping is charged to the customer.

See the "Returns and refunds" section for full details.

How can I check the shipping status?

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

What happens if I am not at home when the courier arrives?

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.

Which countries do you ship to?

We ship to Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

Are there addresses that you cannot ship to?

The courier cannot deliver to Post Office boxes or to Postal services, parcel shops and Intrend shops (the Click & Collect service, delivery to the shop, is not active).
Please also note that we cannot ship to the following areas:

• Campione d'Italia, Lugano Lake, Livigno 
• Azores
• Madeira 
• French Overseas departments 
• Channel Islands 
• Gibraltar 
• Canary Islands 
• Balearic Islands 
• Andorra 
• Ceuta 
• Melilla 
• Åland Island
• San Marino
• Vatican City